Refund Policy

1. Overview

• EduVed Global offers a free initial consultation to all prospective students. No payment is required to book or attend this session.

• Paid services — including Profile Evaluation, University Shortlisting, Application Assistance, Visa Guidance, and Scholarship Support — are governed by the terms set out in this Refund Policy.

• By engaging our paid services and making a payment, you acknowledge that you have read, understood, and agreed to this Refund Policy.

• All refund requests must be submitted in writing to support@eduvedglobal.com within the applicable timeframe stated below.

2. Free Consultation

• Our initial consultation session is entirely free of charge. No refund applies as no payment is taken.

• If you book a consultation and do not attend without prior notice, we reserve the right to deprioritise future booking requests.

3. Paid Service Packages

• Profile Evaluation & University Shortlisting: 100% refund if requested within 48 hours of payment and before the evaluation report has been delivered.

• Application Assistance (SOP, LOR, Document Review): 50% refund if requested before work on your application has commenced. No refund once document preparation has begun.

• Visa Guidance Service: No refund once the visa counselling session has been conducted or visa documents have been prepared, regardless of the visa outcome.

• Scholarship Support: 100% refund if requested within 24 hours of payment. No refund after the scholarship shortlist or application materials have been delivered.

• Bundled / Full-Service Packages: Refunds are calculated on a pro-rata basis based on services not yet rendered at the time of the written cancellation request.

4. Non-Refundable Situations

• Visa rejection by the embassy or consulate — EduVed Global assists with documentation and preparation but does not guarantee visa approval. No refund is applicable in case of visa refusal.

• University rejection — we guide your application process but cannot guarantee admission. No refund is applicable in case of university rejection.

• Change of mind after services have been delivered or commenced.

• Failure to submit required documents to EduVed Global within agreed timelines, resulting in delays or missed deadlines.

• Situations beyond our control (force majeure), including natural disasters, government policy changes, or university admission freezes.

5. Refund Process

• Email your refund request to support@eduvedglobal.com with your full name, contact number, service purchased, date of payment, and reason for the request.

• We will acknowledge your request within 2 business days and communicate our decision within 7 business days.

• Approved refunds will be processed to the original payment method within 10–15 business days from the date of approval.

• EduVed Global reserves the right to request supporting documentation before processing a refund.

6. Cancellation by EduVed Global

• In the unlikely event that EduVed Global is unable to deliver a service you have paid for due to reasons within our control, you will receive a full refund.

• We will notify you as soon as possible and process the refund without requiring a separate request from you.

7. Dispute Resolution

• If you are dissatisfied with our refund decision, you may escalate the matter by writing to grievance@eduvedglobal.com.

• We will review escalated disputes within 14 business days and aim to resolve them amicably.

• This policy does not affect your statutory consumer rights under applicable Indian law.

8. Changes to This Policy

• EduVed Global reserves the right to update this Refund Policy at any time. Changes will be posted on this page with an updated revision date.

• Continued use of our services after a policy change constitutes your acceptance of the revised terms.

9. Contact Us

For refund requests or queries about this policy, please reach out to us: